ITIL Foundation with Zendesk

Kuala Lumpur , Malaysia

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. ITIL 4 Foundation is the first publication of ITIL 4, the latest evolution of the most widely adopted guidance for ITSM. Zendesk Support for Agents is perfect for new agents that will be managing customer requests, incidents, problem. This workshop walks you through the agent interface and teaches you which steps to take to move a ticket throughout its lifecycle. The training concludes with an assessment, which will tie together everything you've learned.