EMOTIONAL INTELLIGENCE AND ADVANCED COMMUNICATION SKILLS

Kuala Lumpur , Malaysia

Emotional intelligence describes the ability to understand one’s own feelings which is vital to being an effective and high-performing member of any team. It also provides great insight on how emotion influences motivation and behaviour. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985. In addition, we interact with others on daily basis and our communications can influence different aspects of our lives. Knowing how to communicate well can have a significant impact on an individual’s success and so it pays to constantly train on it and aim to improve your performance. This course is packed with exercises and guidelines based on the latest research on human psychology and academic theories on influence.